EDGE Terms & Conditions

eDGE Travel Worldwide - Online Consumer Services Terms & Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply our services to the event.
1.2 Why you should read them. Please read these terms carefully before you request our services to provide the event via our website (also referred to as an order). These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Summit Shield Limited (trading as EDGE Worldwide Travel) a company registered in England and Wales. Our company registration number is 12617742 and our registered office is at 20 Cordelia Green, Warwick, Warwickshire, United Kingdom, CV34 6XE.
2.2 We are not ATOL or ABTA accredited.
2.3 Our services do not include flights.
2.4 How to contact us. You can contact us by contacting our customer service team by writing to us at support@edgetravelworldwide.com or 20 Cordelia Green, Warwick, Warwickshire, United Kingdom, CV34 6XE or calling us on 01606 594169.
2.5 How we may contact you. If we have to contact you, we will do so by calling you on the telephone number you have provided or by writing to you at the email address or postal address you provided to us.
2.6 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we send you a confirmation message email, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to meet a deadline you have specified.
4. INSURANCE AND VISA REQUIREMENTS
4.1 You must ensure that you have the appropriate travel insurance policy and visa requirements in place for the event.
5. AGE
5.1 You must be over the age of 18 on the date of the event to participate unless otherwise agreed.
6. AUTHORITY
6.1 Whilst attending the event, you must follow the reasonable instructions of your Adventure Team Leader, Local Guide or Sherpa (if applicable) at all times. Should we deem in our sole opinion that you are not following such instruction and are jeopardising the health, safety and wellbeing of yourself and/or the other customers at the event, we reserve the right to stop supply services to you immediately. Any payments made by you shall not be refunded.
7. Our rights to make changes
7.1 Minor changes to the service. We may change the service:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example, adapting the itinerary for health and safety purposes, logistic purposes or for a better experience. Where possible, we will always endeavour to provide notice to you in writing.
7.2 More significant changes to the services and these terms. In addition, as we informed you in the description of the services on our website, we may make the following changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes affect your order and receive a refund for any services paid for but not received:
(a) An increase in the price of the services of 10% or higher;
(b) A significant change to the itinerary of the event i.e. the itinerary is to start on a different date which significantly affects your travel plans; or
(c) Where we choose to withdraw the event for any reason.
8. Providing the services
8.1 When we will provide the services.
(a) We will provide the services on the start date specified on the itinerary and confirmed to you in your confirmation email.
(b) We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control without limitation i.e. any law or any action taken by a government or public authority, epidemic or pandemic, acts of God terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of delay up to one calendar month you may contact us to postpone the services for credit or change to an alternative date (where applicable) within 24 months of such notification. .
8.2 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, your fitness level, arrival time, contact details, next of kin, flights details, copy of passport, copy of visa (if applicable,) personal travel insurance details, list of prescribed personal medication, physical restrictions that could be a detriment to individual or group based on the itinerary requirements and information reasonably required to provide the services to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 13.5 will apply). We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8.3 We may cancel the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 13.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may cancel the services until you have paid us the outstanding amounts. We will contact you to tell you we cancelling the services.
9. Your rights to end the contract
9.1 You can always end your contract with us. Your rights when you end the contract will depend on the services purchased, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is misdescribed you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back), see clause 12;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
(c) In all other cases (if we are not at fault), see clause 10.
9.2 You do not have the right to change your mind for the services for a specific date or period.
 
9.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any services which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 7.2);
(b) we have told you about an error in the price you have purchased and you do not wish to proceed;
(c) there is a risk that services may be significantly delayed because of events outside our control (also see clause 8.1(b); or
(d) you have a legal right to end the contract because of something we have done wrong.
9.4 Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed but the deposit will not be refunded and any payment is made in accordance with clause 13.5. If you want to end the contract in these circumstances, just contact us to let us know.
10. How to end the contract with us
10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Email. Contact our customer services team by email at support@edgetravelworldwide.com. Please provide your name, order number (where applicable), your phone number and email address.
(b) By post. Print off the form at the end of these terms and post it to us at the address on the form. Or simply write to us at 20 Cordelia Green, Warwick, Warwickshire, United Kingdom, CV34 6XE, including details of your order, when you ordered and your name and address.
10.2 How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below.
10.3 When your refund will be made. We will make any refunds due to you as soon as possible.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for services we have not provided but less the deposit in accordance with 13.5 as reasonable compensation for the net costs we will incur as a result of your breaking the contract.
12. If there is a problem with the services
12.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact our customer service team calling us on 01606 594169 or by writing to us at support@edgetravelworldwide.com or 20 Cordelia Green, Warwick, Warwickshire, United Kingdom, CV34 6XE.
12.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
For our services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
13. Price and payment
13.1 Where to find the price for the services. The price of the services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the services you order.
13.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
13.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any information provided to you.
13.4 When you must pay and how you must pay. We accept payment via BACS or PayPal in advance of us providing the services and non-refundable deposit as indicated on the order pages and is payable when making the order. Full payment is due 120 days before the date of the event.
13.5 In the event of termination for any reason of this agreement (excluding clause 7.2 significant changes to the services or clause 8.1(b) delays outside of our control), you shall pay immediately to us, the full cost of the services where cancellation takes place 60 days or less prior to the event date, preparatory costs incurred by us in providing the services to the us, of £30 and where a deposit has not already been, the deposit paid.
13.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.7 What to do if you think your payment is wrong. If you think your payment is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on the correct amount from the original due date.
14. Our responsibility for loss or damage suffered by you
14.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We are not liable for business losses. We only supply the services for domestic and private use. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 WAIVER RELEASE
(a) You acknowledge and agree that attending the event is a high risk activity and you are exposing yourself to (but not limited to) damage, loss, personal injury and even death.
(b) By accepting these terms, you understand the risks of attending an event and assume all the foregoing risks and accept sole responsibility for any injury, illness, personal property, death, damage, loss, claim, expense or liability of any kind which you may incur or suffer due to attending the event. We do not exclude our liability for death or personal injury which is caused by our negligence.
(c) You hereby release, covenant not to claim, discharge, and hold us, our employees, agents and representatives harmless from any claims including all liabilities for any injury, illness, personal property, death, claims, actions, damages, costs, or expense of any kind relating to our services which you may incur or suffer due to attending the event.
15. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

15.1 We are a data controller and bound by the Data Protection Act 2018. We are entitled to obtain, process, use and disclose your personal data to enable us to discharge our duties to you, to liaise with third parties on your behalf and to comply with the law, update your records, produce management data, prevent crime and comply with statutory requirements. You have a right of access under data protection legislation to the personal data we hold about you.
15.2 If you have any concerns about how we have handled your personal data, you can contact us by writing to our data protection officer or by emailing support@edgetravelworldwide.com. We will respond to your request within a reasonable time and let you know next steps towards resolving your concerns. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the relevant law, you can complain to the UK data protection regulator, the Information Commissioner’s Office.
16. Other important terms
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within one calendar month of us telling you about it and we will refund you any payments you have made in advance for services not provided.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.


Customer Reviews

Edge Travel Worldwide

Customer Reviews

Chris, Frodsham

What can I say, this was the experience of a lifetime and was fantastic! Every aspect of the trip for me was handled with professionalism and care with everyone’s safety and enjoyment paramount. The local guides and contacts were fantastic, plainly experienced and some of the loveliest people I have met. Walking at high altitude (19,500 ft at the top) comes with its own risks but I felt that every step of the way our wellbeing and health was being looked after and I am happy to say I would trust my life to Dave and his teams on any of his trips. I got so many things form this trip, meeting new people, walking at altitude, spending so much time laughing and being able to mentally unwind. The achievement of reaching the top of the highest free-standing mountain in the world, seeing the sunrise over Africa, has and will stay with me forever. It has given me the mental strength to do other things in life and when things have got tough afterwards I have been able to say to myself “You walked to the top of the highest free standing mountain in the world, you have got this” and it has inevitably got me through. A massive thank you to Dave and all at EDGE Travel Worldwide for this life changing experience and I can’t wait to go on the next one.

Jayne, Shrewsbury

It has been a privilege to walk with the people I have met. Many of them, friends for life. On my first EDGE Travel Worldwide trip I took my daughter to Machu Picchu. To share such an adventure with her was incredible and we will treasure the memories forever . It changes your mindset seeing the culture and a view if life in a different way .
It’s hard to put into words how much Edge Travel worldwide has changed our lives as a family for the better . Through meeting Sarah and then Dave I have travelled to Machu Picchu and Kilimanjaro & I have now reserved my third adventure

This was my second EDGE trip, this time I took my son , we loved it every second of it . Kilimanjaro is so much more than just the summit it’s the journey before and after . The people that care for you, the guides the trek the adventure folds out in pages like a chapter in front of you you can’t wait to turn the next page . The joy of this experience is you take it home with you and the feeling of such an achievement stays with you . I feel healthier, fitter and addicted to altitude. At the time it’s a tough challenge but to push yourself out of normal daily life and out if your comfort zone its an experience I will never forget . For me it’s about making the most of the time we are here and trying to stay fit as long as I can and share these incredible accomplishments in the knowledge the next adventure is out there. Without Dave none of this would have been possible. The encouragement, guidance and kindness extends far beyond a trip. I have seen Dave show my children how to overcome fear of heights, learn about weather conditions, believe in themselves and succeed without any limits. These are priceless travel experiences and we want to thank you for making our dreams come true for me and my family.

Toni, Leicester

IF you’ve seen and have been inspired by the Comic Relief Killimanjaro climb and are interested in finding out how you too could get close to this amazing mountain and have a wonderful adventure!
IF you wish to challenge and grow yourself in the company of other wonderful inspiring people then you need to meet Dave Pickles from EDGE Travel Worldwide.
We had the most amazing time. We were all from different backgrounds ,different age groups , different fitness levels , and Dave brought us together as a TEAM!
We laughed , cried , sang , stumbled , hugged and shared this amazing experience together .
What you can’t see in the Comic Relief film are the amazing porters who carry the provisions , care for the climbers , encourage every step of the way and who make the journey so special .
I reached the summit holding hands with Hilary – he sang softly for hours as we climbed the mountain in the moonlight and this was one of the most beautiful experiences in my life so far .

Yvonne, Kingsmead

Kilimanjaro, wow – I wanted a challenge and that is what I got!

I absolutely loved this trip; the itinerary was well put together with Dave Pickles coordinating every day seamlessly. The local crew of Porters and Guides were so incredibly funny, friendly, humble and kind, I felt that I was always in safe hands.

I was travelling alone, but within minutes of meeting people at the airport, friendships were made and a lovely group was born. Two thirds of the group knew each other previously but this did not really impact on the group dynamics, everyone integrated well.

This trek took me way out of my comfort zone…I have reasonable fitness level, but I found this so hard, particularly the summit night when altitude sickness descended. But it made the success all the sweeter when I reached the very top of highest freestanding mountain in the world. Ages in our group ranged from 19-74, young and young at heart got to the top, so it really is achievable for all with the right mindset and support.

Dave gave clear guidelines to follow from the outset, rest is best, hydration, pace and relaxation…his support, enthusiasm and vast experience gave me so much confidence in my ability to succeed. Dave constantly encourages, jokes, entertains and manages people in a fun and positive way, striving to give each individual person such an epic experience. He balances that comedic, approachable charm with military organisation and calm professionalism – it is most certainly Dave and his ethos that gives Edge Travel the ‘edge’ above other similar operators.

I could have booked this trip directly with any tour guide in Tanzania, but to be able to draw on Dave’s expertise and knowledge leading up to the trip as well as whilst we were away was invaluable.

Only one small flaw in the itinerary, it would have been wonderful to have an additional day by the pool in our hotel at the end with our group to digest our achievements and raise a toast with a few Kilimanjaro beers! That was just the luck of the draw with the flights and not a complaint, I guess I should have just booked that extra week in Zanzibar after all.

I am rather proud to achieved what I have with the help of Edge Travel, it is all still sinking in and already I can’t wait to plan the next adventure…

Paul, Sandbach

I went on the 2019 trek and what an incredible trip! Certainly tougher than I expected especially on the final ascent but well worth it to have the experience of standing on the roof of Africa. The diversity of landscapes that are experienced throughout the trek is amazing. I would like to highlight that throughout the trip Dave and the team in Tanzania were incredible and the whole trip was made easier knowing that I was in completely safe hands and would thank everyone for their professionalism, care and attention. One of the many memorable moments for me was on the final ascent walk the Tanzania team could see that people were flagging and began singing which I know had an inspirational impact on me and certainly helped get me to the top and speaking to others it had a similar effect. I would not hesitate to recommend Edge Travel to others and also am looking forward to going on another Edge trek.

Angela, Sheffield

I did this trip with Dave in 2017. From start to finish it was the most emotional experience of my life. It was bloody hard, testing and satisfying. I choose the right company for my experience that goes without saying. I didn’t know anyone on the trip but from the end of day 1 I made friends for life and I genuinely mean that. I adore everyone of the team I walked with.
If your looking for a challenge I would defo recommend this one.

Paulina, Spalding

Tanzania and Kilimanjaro was my first trip I did with EDGE. I remember I kept asking myself before the trip if it was really happening. So it did happen and even that until today it’s still the toughest thing I’ve ever done in my life I feel I found myself on that mountain. Believe or not I actually did it again for the second time six months later! And want to go again.. Am I addicted? 😀
Tanzania feels like another home to me with kind people, tasty food and great scenery. You won’t be disappointed!

Wendy, Llangollen

This was my first EDGE trek with Dave in September 2016. I am 100% certain I wouldn’t have submitted without Dave. He has summited Kilimanjaro over 50 times and his vast experience is very evident. His understanding of every emotion a trekker on this mountain is going through is uncanny. His ability to feed you enough information for a successful trek is invaluable. The pace is slow to allow safe acclimatising. Up until the summit attempt this feels like a trek that only gradually gets more challenging. Summit night was a whole level tougher but reaching the crater rim with sunrise felt like I was on a film set. Summiting was surreal (take plenty of photos) I descended quickly and enjoyed feeling the air thickening again at about the same pace the enormity of what I’d achieved really did start sinking in. I definitely have to do this one again as it still feels like a dream!

Phil, Leeds 20/07/2020

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Mandy, Bury St. Edmunds 20/07/2020

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A great experience from start to finish! Thank you ☺️
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